Though an exact send date was not provided by the team, it was confirmed that each backer would be allowed to change their order.
However, the caveat is that surveys will only be live for two weeks once they are sent. Backers must make refund requests within the allotted time frame.
*It will take a few days for all emails to be sent out to backers.
According to the team, refund requests will not be taken after the two-week window closes. Refunds will be given to PC players who “are not satisfied with the proposed reward options.”
Although the window for claiming a refund is relatively short, the actual operation of processing refunds could take anywhere from 20 days to three months. The Shenmue 3 Team asked for patience during the process, especially considering there is four years of data to work through.
Earlier this year, it was announced that the PC version of Shenmue 3 would be an Epic Games Store exclusive for at least one year. Of course, the shift away from Steam did not sit well with many who had backed the game, especially since the change came well after the game had been successfully funded.
We promise to proceed with refund request processing promptly and reliably, however, due to the fact that the campaign is now 4 years on, along with the complexity of the transactions and payment service system arrangements, we ask for your understanding that processing times may vary depending on individual transaction circumstances.
In July, Epic Games’ CEO Tim Sweeney said that Epic would foot the cost of refunds so that it “won’t reduce Y’s Net’s development funding.”
Shenmue 3 is set to release on PC and PS4 on November 19 after a three-month delay for what Y’s Net called “refinement.”
